These Terms of Service (“Terms“) govern access to and use of the Taybl platform, including the venue-management admin application, staff application, and any related websites, APIs, or services (together, the “Service“), provided by Taybl, a company registered in England and Wales under company number 46271621, with its registered office at 3 Caxton Road, Preston, PR2 9ZZ (“Taybl“, “we“, “us“, “our“).

By creating an account, accessing, or using the Service, you (“Customer“, “you“) agree to be bound by these Terms. If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have authority to bind that entity, in which case “you” refers to that entity.

If you do not agree to these Terms, do not use the Service.

1. The Service

1.1 Taybl provides software-as-a-service tools for venue operators (e.g. restaurants, bars, and similar hospitality venues) to manage floor plans, table layouts, bookings/reservations, staff scheduling, and related operational functions.

1.2 Taybl is a business-to-business (“B2B”) tool intended for use by venue owners, managers, and their authorised staff (“Users“). It is not intended for use by consumers making their own personal bookings directly with Taybl.

1.3 We may add, change, or remove features of the Service from time to time. We’ll give you reasonable notice of any change that materially reduces the Service’s core functionality.

2. Accounts

2.1 You must provide accurate, complete registration information and keep it up to date.

2.2 You are responsible for maintaining the confidentiality of login credentials for your account and for all activity that occurs under it, including actions by Users you authorise.

2.3 You must notify us promptly at [contact email] if you become aware of any unauthorised access to or use of your account.

2.4 You must ensure that each User you add to your account is a genuine employee, contractor, or authorised representative of your business, and is bound by obligations of confidentiality at least as protective as those in these Terms.

3. Subscription, fees, and payment

3.1 Access to the Service is provided on a subscription basis as described in your order form, plan selection, or pricing page (the “Plan“).

3.2 Fees are billed in advance on a recurring basis (monthly or annually, as selected at signup) via self-serve subscription checkout, and are non-refundable except as required by law or expressly stated otherwise — including for any partial billing period following cancellation.

3.3 Payment processing for subscription fees is handled entirely by our third-party payment processor, Stripe, through their self-serve checkout and billing portal. By providing payment details, you agree to Stripe’s terms of service and privacy policy, and you authorise us (via Stripe) to automatically charge your payment method on each renewal until you cancel. We do not receive or store your full card details — Stripe handles this directly.

3.4 We may change our fees by giving you at least 30 days’ notice before your next renewal. Continued use of the Service after a fee change takes effect constitutes acceptance of the new fees. You may cancel before the change takes effect if you do not agree to it.

3.5 If a renewal payment fails, we may retry the charge, notify you, and suspend access to the Service if payment is not resolved within a reasonable period (e.g. 7 days), consistent with Stripe’s dunning process.

3.6 If the Service is used to facilitate bookings, deposits, or payments between you and your own guests/customers, those transactions are between you and your guests (or between you, your guests, and your own payment processor) — Taybl is not a party to them unless expressly stated otherwise in a separate agreement.

4. Your data and content

4.1 “Customer Data” means any data, content, or information you or your Users upload to, or generate through use of, the Service (e.g. floor plans, booking records, staff schedules, guest information you input).

4.2 As between you and us, you own all Customer Data. You grant us a limited licence to host, process, and use Customer Data solely to provide, maintain, secure, and improve the Service, and as otherwise permitted by these Terms and our Privacy Policy.

4.3 You are responsible for the accuracy, quality, and legality of Customer Data, and for having all necessary rights and consents to provide it to us — including any personal data relating to your staff or guests.

4.4 The Service is used to record information about your own guests/diners in connection with bookings — which may include names, contact details, and notes such as dietary or allergy information — as well as staff records. In relation to all such personal data, you are the data controller and we act as a data processor acting only on your documented instructions. Our processing of such data is governed by the Data Processing Addendum (“DPA“) at [link], which is incorporated into these Terms and which you accept by using the Service. You are responsible for:

• having a lawful basis under UK GDPR (e.g. consent, contract, or legitimate interest) for collecting and providing us with guest and staff personal data;
• providing any required privacy notices to your guests and staff, including that their data is processed via Taybl;
• responding to data subject requests (e.g. access, deletion) from your own guests and staff — we will provide reasonable assistance as described in the DPA.

4.5 Allergy and dietary information is special category data under UK GDPR when it relates to health. You are responsible for ensuring you have an appropriate lawful basis (typically explicit consent from the guest) before recording it, and we will process it strictly as your processor, using appropriate security measures.

4.6 We take reasonable technical and organisational measures to protect Customer Data, but no system is completely secure, and we cannot guarantee absolute security.

5. Acceptable use

You agree not to, and not to permit any User to:

• use the Service for any unlawful purpose or in violation of any applicable law or regulation;
• attempt to gain unauthorised access to the Service, other accounts, or related systems;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except where permitted by law;
• interfere with or disrupt the integrity or performance of the Service (e.g. via malware, scraping at scale, or denial-of-service activity);
• resell, sublicense, or provide the Service to third parties outside your own organisation without our prior written consent;
• upload content that is unlawful, infringing, defamatory, or that violates the rights of any third party.

We may suspend or terminate access for any breach of this section.

6. Intellectual property

6.1 We (and our licensors) own all right, title, and interest in the Service, including all software, design, trademarks, and documentation, excluding Customer Data. Nothing in these Terms transfers any such rights to you.

6.2 Subject to your compliance with these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Service during your subscription term, solely for your internal business purposes.

6.3 You may not use our name, logos, or trademarks without our prior written consent, except as reasonably necessary to describe your use of the Service (e.g. “Powered by Taybl”).

7. Third-party services

The Service may integrate with or link to third-party services (e.g. payment processors, calendar or POS integrations). We are not responsible for the availability, content, or practices of third-party services, and your use of them is subject to their own terms.

8. Confidentiality

Each party agrees to protect the other’s confidential information with at least the same degree of care it uses for its own confidential information of similar nature (and no less than reasonable care), and not to disclose it to third parties except as needed to perform its obligations under these Terms, or as required by law.

9. Warranties and disclaimers

9.1 We will provide the Service with reasonable skill and care and will use commercially reasonable efforts to make it available, subject to scheduled maintenance and factors outside our reasonable control.

9.2 Except as expressly stated in these Terms, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all other warranties, whether express, implied, or statutory, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.

9.3 We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

9.4 You are solely responsible for maintaining your own backups of any Customer Data that is critical to your business, independent of the Service, where reasonably practicable. We are not responsible for the consequences of you failing to do so.

9.5 You are solely responsible for decisions made and actions taken by you or your Users in reliance on the Service (including booking, staffing, and floor-plan decisions), and for the consequences of your own or your Users’ misuse, misconfiguration, or unauthorised use of the Service.

10. Limitation of liability

10.1 Nothing in these Terms limits or excludes either party’s liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded under English law.

10.2 Subject to clause 10.1, our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

10.3 Subject to clause 10.1, we shall not be liable for:

• any indirect, special, or consequential loss;
• loss of profits, revenue, business, contracts, anticipated savings, or goodwill;
• loss, corruption, or unavailability of Customer Data, including guest or staff records, booking history, or floor-plan configurations, however caused (including by our negligence), except to the extent it results directly from our failure to comply with our data security obligations under the DPA;
• any costs, fines, penalties, or losses you incur as a business as a result of, or in connection with, your use of (or inability to use) the Service — including lost bookings, overbooking, staffing errors, disputes with your own guests or staff, or regulatory/tax consequences arising from how you operate your business using the Service;

in each case even if we were advised of the possibility of such losses, and even if a remedy fails of its essential purpose.

10.4 We are not liable for losses arising from: Customer Data you or your Users input inaccurately or fail to keep up to date; your or your Users’ failure to maintain adequate account security (including weak passwords or shared logins); your use of the Service in breach of these Terms; or events or third-party services outside our reasonable control (including Stripe, your internet connectivity, or your own hardware).

10.5 You acknowledge that the fees charged for the Service reflect, and the limitations in this section 10 are a fair allocation of, the risk between the parties, and that we would not provide the Service on these terms without such limitations.

11. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from or in connection with: (a) your or your Users’ breach of these Terms; (b) your Customer Data, or your provision of it to us, infringing the rights of (or causing loss to) any third party, including your guests or staff; (c) your or your Users’ violation of applicable law (including UK GDPR and consumer protection law) in your use of the Service or operation of your business; (d) any dispute between you and your guests, staff, or other third parties, regardless of whether the Service was involved; or (e) your failure to maintain adequate backups, account security, or lawful bases for processing personal data as described in sections 4 and 9.

12. Term and termination

12.1 These Terms apply from the date you first access the Service and continue until your subscription ends or is terminated. There is no minimum contract term — you may cancel your subscription at any time via your account settings or by contacting us, effective at the end of your current billing period. Fees already paid for the current period are non-refundable, and no pro-rata refund is given for the unused portion of a period.

12.2 Either party may also terminate for the other’s material breach if the breach is not remedied within 30 days of written notice.

12.3 We may suspend or terminate your access immediately if you fail to pay fees when due, breach the acceptable use provisions in section 5, or if we reasonably believe continued provision of the Service would expose us to legal or regulatory risk.

12.4 It is your responsibility to export any Customer Data you wish to retain before cancelling your account or otherwise terminating these Terms. We will provide reasonable tools or assistance to export Customer Data while your account remains active, but once cancellation has been processed, your access to the Service (and to Customer Data through it) ends immediately, and any Customer Data not exported beforehand may not be recoverable. We are under no obligation to retain, recover, or provide access to Customer Data after cancellation has been processed, and are not liable for any loss resulting from your failure to export it in time, except to the extent otherwise required by law.

12.5 Sections that by their nature should survive termination (including 4, 6, 8, 9, 10, 11, and 14) will survive.

13. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will notify you (e.g. by email or in-app notice) at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

14. General

14.1 Governing law and jurisdiction. These Terms are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

14.2 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

14.3 Entire agreement. These Terms (together with any order form, Privacy Policy, and Data Processing Addendum) constitute the entire agreement between the parties regarding the Service, superseding any prior agreements.

14.4 Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force.

14.5 No waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.

14.6 Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control.

14.7 Contact. Questions about these Terms can be sent to info@taybl.food.